Shipping policy

Shipping Policy

We ship to addresses within the United States, including Alaska, Hawaii, and Puerto Rico. We do not currently ship internationally, or to PO Boxes or APO/FPO addresses.

Where Your Order Ships From

Elite Supply is based in Santee, California. Our products are shipped on our behalf directly from our fulfillment partner's overseas warehouses, which is how we keep prices low without a markup for warehousing. This means delivery takes longer than a domestic warehouse would — the honest timeframes are below, and we would rather you know up front than be surprised.

Order Processing

Orders are processed within 1–3 business days of purchase. Business days are Monday through Friday, excluding federal holidays. Orders placed after 12:00 PM Pacific may begin processing the following business day.

Delivery Estimates

Estimated transit windows, measured from the date your order ships — not from the date you place it:

Standard shipping: 7–15 business days in transit

Combined with processing time, this means:

Most orders arrive within 10–15 business days of purchase.
Please allow up to 20 business days before considering an order late. A minority of shipments do take the full window, particularly during customs backlogs and peak retail seasons.

These are estimates based on our carriers' historical delivery data, not guarantees. Customs clearance, carrier delays, weather, and peak seasons can extend delivery. Available shipping methods and their exact costs are always shown at checkout before you pay.

If Your Order Is Delayed

Consistent with the FTC's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), if we cannot ship your order within the timeframe stated above, we will notify you by email with a revised shipment date and give you the choice to either accept the new date or cancel your order for a prompt, full refund. If we cannot fulfill your order at all, we will cancel it and refund you in full without you having to ask. You never have to fight us for a refund on an order we failed to deliver.

Tracking

You'll receive a shipping confirmation email with a tracking number once your order leaves the warehouse. Tracking can take 2–5 business days to begin updating after you receive it, and it is normal for tracking to appear to pause for several days while a package is in transit or awaiting customs clearance. Neither means your package is lost.

Import Duties, Tariffs, and Customs Fees

The price you pay at checkout is the total cost of your order. Because our items ship from overseas, they are subject to U.S. import duties and tariffs. We account for those costs ourselves and build them into our pricing. Elite Supply is responsible for any import duty, tariff, customs processing, brokerage, or handling fee assessed on your order — not you.

Our fulfillment partner clears customs on our behalf, and in the ordinary course you will never be contacted about a fee. If a carrier does contact you requesting duties, tariffs, brokerage, or customs fees on an Elite Supply order, do not pay it — email us the notice at owner@shopelitesupplyco.com and we will resolve it directly with the carrier. If you have already paid such a fee, send us the receipt and we will reimburse you in full. This applies to every order, with no exceptions and no time limit.

Sales Tax

Applicable California sales tax is calculated and shown at checkout before you pay. Elite Supply holds California seller's permit number 203381984.

Split Shipments

If you order multiple items, they may ship separately, from different warehouses, and arrive on different days — at no extra charge to you. If part of your order arrives and the rest has not shown up within the window above, contact us and we will track it down.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an address entered incorrectly. If you catch a mistake, email us immediately at owner@shopelitesupplyco.com — we can usually correct the address before the order ships.

Lost or Stolen Packages

If tracking shows your package as delivered but you cannot find it, please check with neighbors and your building management first, then contact us within 7 days. If a package is genuinely lost in transit — meaning tracking has not updated for 10 or more business days and the delivery window above has passed — contact us and we will send a replacement or issue a full refund, your choice.